Policy and Terms of Service
The domain name www.okaaindia.com (hereinafter referred to as “Website”) is owned and operated by Rusera Lifestyle (trading under the brand name Okaa India; henceforth “company” or we” or “us” or “our”) a company incorporated under the Companies Act, 1956 with its registered office at 235, Bharat Rice Mills, Dr SS Rao Road, Lalbaug, Mumbai – 400012.
User Account, Privacy & Security
RUSERA LIFESTYLE may request other information from you during or after the registration process that we shall use to provide better and more customized services to you. You acknowledge that this information is personal to you, and by submitting your details on our LLP website, you may allow others, including RUSERA LIFESTYLE, to identify you and use your information in accordance with the Terms.
We may share Personally Identifiable information like your name, age, phone number, address, email id etc. in limited fashion to our contractors and service providers that perform services on our behalf, including, but not limited to, operation of the Website technology, marketing services, research services and other related services. Unless you have opted- out of such sharing, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by such contractors and service providers is limited to the information reasonably necessary for the contractor to perform its limited function for RUSERA LIFESTYLE.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Cookies are small files that a website transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site to recognize your browser and track information about your visit. They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.
You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to manage the settings for your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
Your use of this website or any information on this website is entirely at your own risk. RUSERA LIFESTYLE makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. RUSERA LIFESTYLE excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by RUSERA LIFESTYLE of those internet sites, nor does RUSERA LIFESTYLE make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third-party internet sites.
Intellectual Property & Copyright
RUSERA LIFESTYLE is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to RUSERA LIFESTLE and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of RUSERA LIFESTYLE’s intellectual property is prohibited without the prior written permission of RUSERA LIFESTYLE, 235 Bharat Rice Mills, Dr SS Rao Marg, Lalbaug Mumbai – 400012.
Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website. This website and its contents are the property of RUSERA LIFESTYLE and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non- commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Nature of product
A majority of our products are handmade , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
For example, since our paper is made from natural material by hand, slight variation in thickness will be present in each sheet of paper. Customer may find pieces of threads in between which is a part of paper and is not be mistaken as a reject or defect.
Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
The Site may be accessed from countries other than the India. The Site may contain products or references to products that are not available outside of India. Any such references do not imply that such products will be made available outside India. If you access and use the Site or Services outside India, you are responsible for complying with your local laws and regulations.
We currently ship all domestic and international Orders using trusted verified and tested courier service providers. International shipping methods delivers within 7 – 10 days, whereas domestic delivery takes between 5 – 7 working days. However, even with these shipping methods, transit time for international shipments may vary due to customs delay.
Please note that RUSERA LIFESTYLE is not responsible for any custom fees or duties incurred on international shipment, as these are responsibility of the purchaser. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
All products are prepaid and we do not offer cash on delivery. For large orders, we usually take an 50 % advance payment before we begin the production.
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery. We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order. At times orders can get delayed for reasons outside of our control.
RUSERA LIFESTYLE shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond our control.
Rusera Lifestyle © 2019